Refund Policy

If you are dissatisfied for any reason, you can return your purchase, in the condition it was shipped, for a full refund, minus the shipping costs and a 15% restocking fee.

We cannot be held responsible for goods damaged in shipping or by poor handling.
All shipments are insured: Refunds for items damaged in shipping must be handled by filing an insurance claim with the carrier (we can initiate this for you).
Our Guarantee

All items purchased from Vera Basler Artists Group come with our complete satisfaction guarantee. If you are unhappy with your purchase for any reason, just contact us within 20 days of receiving the item.

In order to receive a refund, the item must be returned in the condition it was shipped (clean and undamaged). Returned items must be received by us within 30 days of the original receipt of purchase.

Our international customers must pay shipping costs to receive replacement parts under warranty.

All items are carefully inspected and tested before shipping. We also supply a detailed series of pictures of each fountain before it is shipped, making a point to draw attention to any imperfections (grinding marks, kiln flaws etc. are a natural part of the character of a handcrafted product.) Our goal is to only send out the piece that you will love!

We warrant the workmanship and materials on the fountain itself for five years; all other parts such as the filter housing, pump, power adapter, etc. are warranted for a period of 6 months. Send us the defective item and we will replace it, but please contact us beforehand (often problems can be alleviated with some "troubleshooting".)  

If you have any questions regarding this policy, please contact us.
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